Question 1

Is Saudia Business Class worth the upgrade?

Accepted Answer

It depends on your priorities. If a lie-flat seat, personalised dining, and attentive service at a competitive price are key, then yes. However, the lack of Wi-Fi and occasional service inconsistencies are worth considering.

Question 2

What is the difference between “Business Basic” and standard Business Class?

Accepted Answer

The onboard experience is identical. “Business Basic” offers a lower initial fare but has higher change and cancellation fees.

Question 3

How can I book Saudia Business Class flights?

Accepted Answer

Book directly through the Saudia website, app, or via third-party platforms like Trip.com. Managing your booking (e.g., seat selection) might be easier through the Saudia app.

Question 4

What is the baggage allowance?

Accepted Answer

Two checked bags up to 32kg each and one carry-on bag up to 12kg are permitted.

Question 5

What about online check-in?

Accepted Answer

Online check-in is efficient, especially with AlFursan membership. Boarding passes are available 48 hours before departure, but you cannot preview the food & beverage menu within the app.

Question 6

What lounge access is available at Mauritius Airport (MRU)?

Accepted Answer

Saudia uses the Amédée Maingard Lounge, which can be overcrowded and offers a less-than-premium experience.

Question 7

What are the seats like?

Accepted Answer

The Collins Aerospace Super Diamond seats are in a 1-2-1 reverse herringbone configuration, offering direct aisle access and lie-flat comfort. While generally comfortable, the cushioning could be improved.

Question 8

What about the cabin environment?

Accepted Answer

The 787-10 offers a modern and relatively quiet cabin, though the pervasive green colour scheme might not appeal to everyone. Cabin cleanliness can be inconsistent.

Question 9

Is there Wi-Fi on Saudia’s 787-10?

Accepted Answer

No, Wi-Fi is not currently available on Saudia’s 787-10.

Question 10

What amenities are provided?

Accepted Answer

Saudia’s generous amenity kit includes luxury toiletries, a charging cable, socks, and earplugs. Slippers and a mattress pad are not provided.

Question 11

What is the dining experience like?

Accepted Answer

Saudia’s “dine as you like” service allows you to eat at your convenience. An onboard chef enhances the personalised experience. The menu features Western and Middle Eastern cuisine, including the “Saudia Sufrah”.

Question 12

What is the food quality like?

Accepted Answer

Food presentation is generally good, with fresh ingredients and premium meat cuts. However, some dishes can be inconsistent in terms of seasoning, and some menu items might be unavailable.

Question 13

What beverages are available?

Accepted Answer

A wide selection includes juices, soft drinks, mocktails, tea, coffee, and other non-alcoholic beverages. However, the “Sparkling Collection” was unavailable on our flight.

Question 14

What is the service like?

Accepted Answer

The cabin crew are generally attentive, friendly, and efficient in responding to requests. However, pre-flight checks and attention to detail could be improved. Personalised greetings would enhance the premium feel.

Question 15

Is there a turn-down service?

Accepted Answer

No, a turn-down service is not provided.

Question 16

What about in-flight entertainment (IFE)?

Accepted Answer

The 18-inch HD touchscreen IFE system offers a decent but limited selection of movies, TV shows, and music, which could be more up to date. Noise-cancelling headphones are provided.

Question 17

What are the lavatories like?

Accepted Answer

Lavatories are clean and adequately stocked with standard toiletries but lack any special touches.

Question 18

What about the AlFursan Lounge in Jeddah (JED)?

Accepted Answer

The AlFursan Lounge provides a comfortable transit experience with showers and a reasonable food and beverage selection.

Question 19

Do I need a transit visa in Jeddah?

Accepted Answer

Generally, no, for connections under 12 hours airside. Always check the latest visa regulations.

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